Reimagine Customer Experience with SAP C/4HANA

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Overview

This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.

In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.

After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.

 

Syllabus

Unit 1: Reimagine Customer Experience with SAP C/4HANA

Unit 2: Market with Insight and Intelligence with SAP Marketing Cloud

Unit 3: Win with SAP Commerce Cloud

Unit 4: Sell More with SAP Sales Cloud

Unit 5: Make Customers Happy with SAP Service Cloud

Unit 6: Build Trusted Relationships with SAP Customer Data Cloud

Unit 7: Connect with Purpose with SAP C/4HANA Platform

Unit 8: Wrap-Up